About
Hotel operators who became coaches.
We've stood behind the front desk, walked the floors and answered to owners. We coach the way we'd have wanted to be coached: straight, practical and with our sleeves rolled up.
Our story
It started with the task force.
Matalegion began by tackling one of hospitality's hardest problems: high turnover and seasonal gaps in leadership. We built a team of experienced task force leaders who stepped into hotels and kept them running well.
Hotel after hotel, we saw the same pattern. When service slipped, the cause was rarely one person. It was unclear priorities, broken processes and leaders stretched too thin. So we built a coaching practice to fix those root causes and help hotel teams lead themselves back to strong service.
John Mata
John founded Matalegion after years in hotel operations and service leadership, working across properties affiliated with Marriott, Hilton, Hyatt and IHG, from select-service to full-service and luxury hotels.
He leads our coaching and task force work and stays close to every engagement.
Connect on LinkedIn →U.S. and Canada
Based in Las Vegas, NV. Onsite at your hotel wherever it is, with virtual support in between.
Hotel types
Select-service, full-service, resort and luxury, branded and independent.
What we believe
Four rules we don't break.
Operators first
Our advice has to work on a busy Saturday, not just on paper.
Root causes, not quick fixes
We look past the guest comment to the process, habit or decision behind it.
Your team owns the plan
Lasting change comes from the hotel's own leaders. We coach; they lead.
Everyone at the table
GMs, owners, management companies and brands all get heard and stay aligned.
Ready to stop explaining the scores and start fixing them?